Payment Policy

Accepted Payment Methods

Alyssova currently accepts PayPal as the primary method of payment at checkout. Customers can securely complete transactions using their PayPal account, which supports a variety of funding sources including credit and debit cards, linked bank accounts, and PayPal balance. We are committed to expanding our payment options in the future to enhance your shopping experience.

Currency for Transactions

All purchases made on the Alyssova website are processed in MYR (Malaysian Ringgit). Prices displayed on our site reflect the final transaction amount in MYR. If you are purchasing from outside Malaysia and paying in a different currency, your financial institution may apply its own exchange rates and fees, which are beyond our control.

Secure Payment

We take the security of your payment information seriously. All transactions on our website are protected by SSL (Secure Socket Layer) encryption technology, ensuring that your payment details are transmitted safely and securely. Alyssova does not store any sensitive payment information on our servers.

Shipping Policy Overview

We offer free shipping within Malaysia on all orders. Orders placed before 18:00 (GMT+8) are processed on the same business day, and delivery is typically completed within 4–8 business days. Orders are shipped on Monday to Friday, excluding weekends and public holidays. For full details, please refer to our Shipping Policy.

Return & Refund Policy Overview

At Alyssova, we accept returns for both defective and non-defective products as long as the item is in new condition and returned within 30 days of delivery. Free return shipping is provided, and refunds are processed within 10 business days after receiving the returned item. To learn more, please see our Return & Refund Policy.

Privacy Policy Overview

Your privacy is important to us. Alyssova collects and processes personal information in accordance with applicable data protection laws. All personal data is handled securely and used solely for the purpose of processing your order and improving our services. For a detailed explanation of how your data is managed, please visit our Privacy Policy.

Google Merchant Center Compliance

Alyssova complies with all applicable policies and transparency standards set by Google Merchant Center. This includes accurate product listings, clear pricing, visible return and shipping policies, and secure checkout procedures. Our billing process is designed to be clear, compliant, and customer-friendly at every stage of the transaction.

Need Help?

If you have any questions about billing, payments, or order processing, please do not hesitate to contact our support team. We strive to respond within 48 business hours and are always here to assist you.

Store Name: Alyssova

Email: info@alyssova.com

Address: Level 19, Menara 1 Sentrum, No. 201 Jalan Tun Sambanthan, 50470 Kuala Lumpur, Malaysia

Operating Hours: Monday to Friday, 09:00AM to 18:00PM (GMT+8)